As an award-winning sales and marketing leader in several of the world’s best hotel companies, Robin has always challenged status quo service and performance; in her opinion, only exceptional results count! Work with Robin to unleash customer service excellence within your organization and turn the ordinary into extraordinary!
Unleashed Customer Service
Our Hotel Inspired Customer Service Solutions Include:
- Customer Service Assessment and Analysis
- Hands on evaluation, coaching and strategic improvement process
- Cultural Brand Immersion
- Turn your customer service team into brand experts and leverage your corporate resources
- Customer Service Fundamentals
- Impressions count: First, last and in between
- Proprietary conflict resolution system: Five easy steps to yes
- The “I” care factor
- Inside the mind of a customer
- Follow up, Follow up, Follow up
- Sales Basics: Yes, everyone sells!
- From telling to selling. Creating a sales organization within your customer service team
- Bridging the service to sales gap
- Interpersonal Skill Development
- How to handle conflict and difficult conversations
- Business etiquette
- Networking
- Dress 4 Success
- Strategic and critical thinking
Who We Serve:
Business Owners, Asset Managers, General Managers, Directors, Sales, Customer Service Centers, Call Centers, Front Office, Reservations, and Revenue Management professionals who need extra support. If you do not have a strong sales foundation in place or need to renovate your current platform, don’t worry…we are here to help! We can also help you train and on-board new Sales Directors, so you can attend to other priority initiatives.
Offering insights and valuable assistance to the following Industries: Hospitality, Call Centers, Travel, Convention, Real Estate, Healthcare, Financial, Legal, Retail and Food Service.
Who We Serve:
Robin has cultivated, tested, and endorsed some of the industry’s best experts, keynote speakers, trainers in customer service, sales and leadership concepts. So why not take advantage of her expertise and let her guide you through her Little Black Book of key partners and resources. Robin often collaborates and co-creates customized solutions just for you. You can rest assured that your solutions will be relevant, sustainable and agile enough to change with your needs today and in the future! You’ll save time, money and get the exact resources you need.
Let’s connect and discuss what I can do to help you. The first consultation and assessment is free, so contact me at robin@thefarrellfactor.com